1. OUR TERMS AND CONDITIONS
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1.1 Please read these terms and conditions carefully as they apply to your access and use of our website and the supply of services by us to you through our website.  They include important information relating to our services and form the basis of any agreement between us should you wish to proceed with a booking enquiry.  We request that you pay particular attention to our privacy policy which sets out the principles by which we abide in relation to the treatment of information about visitors to our website.

1.2 To protect your own interests, please read these terms and conditions carefully before agreeing to them.  If you are uncertain as to your rights under them or you want an explanation about them please contact us on 0845 652 0513. Once you have read them and if you wish to proceed with a booking, click the ["I Agree"] button and you will be able to proceed with any booking enquiry you wish to make.  If you do not agree with these terms and conditions, you will be unable to proceed with your booking enquiry.

1.3 When you visit our website or send e-mails to us, you are communicating electronically.  You consent to receive communications from us electronically.  We will communicate with you by e-mail or by posting notices on this website.  You agree that all notices, agreements, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

2. LEGAL NOTICE
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2.1 All content of this website is our property or that of our content suppliers and is, unless specifically stated otherwise, protected by copyright, other intellectual rights and all analogous rights.  It is published by us and may not be reproduced other than by downloading and viewing on a single and/or printing a single hard copy, for private or internal business purposes only.  It is not to be otherwise reproduced, transmitted, made available on a network or used to create derivative works without our prior written consent.
 
2.2 The trade marks, logos and service marks shown on our website, unless otherwise specified, are the trade marks of us.  No rights are granted to use any of them without our prior written consent.

2.3 Any infringement of our rights will result in appropriate legal action.

2.4 Any framing of this website is prohibited. All links to this website must go to www.roomguide.co.uk.  Please do not link directly to any other pages on this website.  We cannot accept any responsibility or liability for access to or the material on any site which is linked from or to this website.

2.5 This notice is made by Orchard Business Services Limited registered in England and Wales with number 6200100.  Our registered office address is at Orchard House, Manor Road, Pitsford, Northamptonshire, NN6 9AR.

3. DATA PROTECTION AND PRIVACY
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Any information you give to us will be stored and used in accordance with our privacy policy.

4. SECURITY
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4.1 Access to your booking account and our services will be gained by entering your personal details and accommodation requirements during the registration procedure.  You are responsible for ensuring the confidentiality and proper use of your account and for restricting access to your computer and you agree to accept responsibility for all activities that occur under your account.  In order to assist us with our security policy, you should not leave your computer terminal unattended while you are logged on to our website and should ensure that it is switched off each time you have finished.

4.2 You must tell us immediately if you believe that an unauthorised person has access to your account.

4.3 We reserve the right to refuse service or terminate accounts if we suspect an unauthorised person is attempting to access it.

4.4 You agree that we shall not be financially responsible for any losses you suffer as a result of unauthorised access to your account arising from disclosure of your account details to an unauthorised person until such time as you have informed us of any such unauthorised or possible unauthorised use or of a breach of your security.

5. BASIS OF AGREEMENT
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5.1 We will treat each booking and/or order for services as an offer by you to purchase accommodation and/or the Services in accordance with these terms and conditions.

5.2 You must be over 18 years of age to proceed with a booking request.

5.3 No booking request submitted by you is accepted by us until we confirm in any durable medium (which includes e-mail its acceptance). No contract shall exist between you and us until we confirm our receipt and acceptance of your booking request in this way.

6. DESCRIPTION
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All accommodation descriptions and content on our website or otherwise issued by us are intended merely to present a general idea of accommodation and services available.  If you require any further details, please contact us by e-mail, providing details of the additional information needed.

7. PRICE AND AVAILABILITY
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7.1 The price of accommodation is identified on the relevant page detailing the accommodation. This price includes all applicable taxes. 

7.2 If accommodation or services are unavailable or we need to vary the price to take account of any increase in our suppliers' prices, changes in taxes and duties, site errors or errors or omission in the price displayed on our website or in any confirmatory correspondence, we shall notify you by e-mail and allow you an opportunity to cancel your booking request (if we have not already done so ourselves).

8. CONFIRMATION
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8.1 You must ensure that you complete our booking form so as to give us any necessary information to enable us to properly confirm your booking request.

8.2 If your chosen accommodation is available the requested establishment will contact you directly, requesting payment to secure the booking.  Confirmation will be provided usually within the first hour but always within 24 hours.

8.3 Any requests for alterations or variations to your booking must be notified to us or the establishment as soon as possible, and in any event before your due date of arrival at your chosen accommodation.

8.4 Where you request an alteration or variation to your confirmed booking you will need to contact the establishment directly.  Alterations and variations may result in different charges applying to your booking.  You will need to agree this with the establishment prior to confirming your booking.

9. LIMITS OF LIABILITY
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9.1 This website or any part of it may not be compatible with your browser or computer configuration and we make no warranty that it is.  We make no warranty that your access to our website will be uninterrupted, timely or error free and we will not be responsible if we are unable to provide the website for whatever reason.

9.2 We will accept all liability if something we do causes death or personal injury.  We will also accept all liability for damage to your property if the cause is our fault.

9.3 Provided you are not obtaining services for business purposes, we are also responsible for loss caused by us not having the legal right to proceed with and confirm your booking.

9.4 Other than the liability we have accepted as described above, we will not be liable for any losses that you suffer as a result of any breach of our agreement except those losses which are a foreseeable consequence of the breach.  In particular, since the services are provided to you as a consumer, we cannot accept responsibility for any losses related to any business of yours such as lost data, lost profits or other business loss that you may incur as a result of any breach of our agreement.

10. STATUTORY RIGHTS
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As a consumer you have certain statutory rights regarding the performance of services, as well as claims in respect of losses caused by our negligence or our failure to carry out our obligations.  These terms and conditions shall not affect those statutory rights.

11. ENQUIRIES
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11.1 We are committed to meeting the highest quality standards in the delivery of the Services we provide to our customers.  We aim to provide efficient and effective Services and take any problems that do arise very seriously indeed.  We aim to ensure that any complaints our customers may have are identified quickly and dealt with in accordance with our complaints handling procedure.  In the event that you have any cause for complaint with regard to the Services please click on the "Contact Us" icon at the top of this page.  We will investigate your complaint in accordance with an internal procedure which involves:-

11.1.1 acknowledging any complaint and responding  within 14 days or, if that is not possible, letting you know within that time when we will be able to respond fully;

11.1.2 carrying out a full review of your matter;

11.1.3 responding to you with our views on your complaint and how we propose to resolve it;

11.1.4 if you are not satisfied with our response, instigating a further review by our Customer Service Department.

12. COMPLAINTS
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12.1 Our website is operated and controlled from the United Kingdom and these terms and conditions and your use of this website are governed by and construed in accordance with the laws of the relevant part of the United Kingdom.

12.2 We will try to solve any disagreements quickly and efficiently.  Any disputes will be resolved exclusively by the courts of  the relevant part of the United Kingdom.

13. GENERAL
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You are not permitted to transfer your rights and obligations under these terms and conditions without our written authority. This authority will not be refused without good reason.

By clicking the "submit" button on the booking page, you agree that you:-

1. have read the terms and conditions set out above;
2. consent to our use of your information in accordance with our privacy policy;
3. confirm that you are over 18 years of age; and
4. agree to bound by these terms and conditions.